The communication principle is, "Be clear, concise,
open, and honest."
Communication is an art. I have seen some great
communicators at work. These are some of the lessons I
Let others talk.
Give honest and sincere compliments.
Be more ready to compliment than to criticize.
Make a point to remember people's names; it is music to
Never be afraid to seek advice.
Never criticize someone in front of other people.
Be aware of other people's desires.
Find joy and pleasure through taking an interest in
Talk about yourself only if asked.
Smile--it is contagious and opens people's hearts.
Learn to listen.
Remember people's birthdays and anniversaries--it shows
Encourage people to share about themselves.
Engage people where they are--talk in relation to their
Help other people to discover their uniqueness, to feel
special and important, without patronizing them.
Respect other people's opinions.
Admit when you are wrong.
Be kind and friendly to every person you meet.
Ask questions people respond to positively.
Encourage other people in their dreams--particularly
Try to see it from the other person's point of view.
Hold up ideals.
Challenge people gently.
Talk about your own failures.
Appeal to higher motives.
Always look for yourself in others and others in
yourself--it affirms the oneness of the human family.
Affirm the highest values of the human spirit.
Never pass up an opportunity to speak a kind word of
appreciation. There are six billion people on the
planet, and 5.9 billion of them go to bed every night
starving for one honest word of appreciation.