The communication principle is, "Be clear, concise, open, and honest."

Communication is an art.  I have seen some great communicators at work.  These are some of the lessons I have learned:

Let others talk.

Avoid arguments.

Don't complain.

Give honest and sincere compliments.

Be more ready to compliment than to criticize.

Invite input.

Make a point to remember people's names; it is music to their ears.

Never be afraid to seek advice.

Never criticize someone in front of other people.

Be aware of other people's desires.

Find joy and pleasure through taking an interest in people.

Talk about yourself only if asked.

Smile--it is contagious and opens people's hearts.

Learn to listen.

Remember people's birthdays and anniversaries--it shows you care.

Encourage people to share about themselves.

Engage people where they are--talk in relation to their interests.

Help other people to discover their uniqueness, to feel special and important, without patronizing them.

Respect other people's opinions.

Admit when you are wrong.

Be kind and friendly to every person you meet.

Ask questions people respond to positively.

Encourage other people in their dreams--particularly children.

Try to see it from the other person's point of view.

Hold up ideals.

Challenge people gently.

Talk about your own failures.

Appeal to higher motives.

Always look for yourself in others and others in yourself--it affirms the oneness of the human family.

Affirm the highest values of the human spirit.

Never pass up an opportunity to speak a kind word of appreciation.  There are six billion people on the planet, and 5.9 billion of them go to bed every night starving for one honest word of appreciation.

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